Return, Exchange, and Refund Policy

We want you to shop with confidence at Olivienne and Little Olivienne. Please review our policy below:

GENERAL POLICY

• All items are brand new, imported, and available in limited quantities.

• Because of this exclusivity, please double-check sizes and details before placing your order.

• We ensure you that our team will carefully check and pack your orders before shipping.

RETURN AND EXCHANGE

• Returns and exchanges are accepted only for wrong or defective items.

• Requests must be made within 3 days of receiving your order.

• Items must be unused, unwashed, and with original packaging/tags.

SHIPPING AND LIABILITY

• Once the parcel is handed over to the courier, we are no longer liable for delays, damages, or loss during transit.

• Return shipping fees are the buyer’s responsibility, unless the item is confirmed defective or incorrect.

REFUNDS

• Refunds are not generally offered, except if a return is approved and no replacement is available.

• Refunds will be processed through your original payment method or issued as store credit.